Our exciting process starts when you explore our unique offerings and fill out our simple order form, choosing your item, color, size, and uploading your design idea. If you need help, our creative team is ready to brainstorm with you!

Payment is a breeze with secure options through Venmo or cash, and we’ll send you a confirmation email to keep everything on track.

Finally, your custom creation will be shipped right to your door. If you need it sooner, just let us know! At EJ Signature Creations, we specialize in custom, one-off products tailored just for you, making every occasion extra special!

Once your order is placed, we’ll craft a digital proof for your review. After you approve it, we’ll bring your vision to life, typically in just one to two weeks!

Customer Support

We’re here to help!

At EJ Signature Creations, we believe in providing exceptional support to make your experience as smooth and enjoyable as possible. Whether you need assistance with placing an order, have questions about our customization options, or want advice on the perfect design for your special occasion, our friendly team is just a message away.

Product Care and Information:
To ensure your custom products look their best and last for years to come, here are some essential care and maintenance tips:
1 Cleaning: Use a soft, damp cloth to gently wipe your items. Avoid abrasive cleaners or scrubbing pads, as they can damage the vinyl images and lettering.

2 Washing: For clothing items, we recommend washing inside out in cold water on a gentle cycle. Avoid bleach and fabric softeners, and hang dry or tumble dry on low heat to maintain the integrity of the vinyl.

3 Heat Protection: Keep your products away from direct heat sources, such as radiators or hot surfaces. For clothing, avoid high-heat settings when ironing; instead, use a low heat setting and place a cloth over the vinyl before pressing.

4 Storage: Store your items in a cool, dry place away from direct sunlight to prevent fading and cracking.

5 Handling: Be gentle when handling your vinyl products. Avoid pulling or stretching the material to maintain its shape and appearance.

By following these simple care tips, you can keep your custom vinyl products looking vibrant and fresh for years to come! If you have any questions or need more information, feel free to reach out to us!

Return Policy & Guarantee

Your satisfaction is our priority, and we’re committed to ensuring that your custom creation is exactly what you envisioned. Let us help you bring your ideas to life—together, we’ll make something truly special!

Return Policy:
Due to the personalized nature of our products, we generally do not accept returns or offer refunds on custom orders unless there is a defect in the product. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will gladly work with you on a solution.

Our Guarantee:
We take pride in delivering high-quality custom products that meet your expectations. If for any reason you’re not satisfied with your order due to a defect in materials or craftsmanship, we will work with you to make it right. We guarantee our products against defects and will offer a replacement if the issue is due to our workmanship.

How to Request a Replacement or Refund:
1. Contact Us:
Reach out to us Send Email via email within 7 days of receiving your item.
2. Provide Photos:
Please send us clear photos of the defect or issue.
3. Resolution:
We will either remake your item or issue a refund once we verify the issue.

Shipping Costs:
Please note that shipping costs are non-refundable unless the item was defective. For defective items, we will cover the cost of return shipping.

We’re committed to ensuring you love your custom creations! If you have any questions or concerns, feel free to reach out—we’re here to help!